Legal & Billing

Refund and Cancellation policy

This policy outlines billing terms, non-refundability upon digital service activation and usage, and resolution for duplicate or failed payments.

Last Updated: October 5, 2026 · Effective: October 5, 2026

Transparent Plans (from ₹49)No Refund Once Activated & Used100% Duplicate Charge RefundFailed Payment Auto-Reversal

Refund and Cancellation policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

Digital Services & Matrimonial Memberships: Paid premium memberships (e.g. ₹49 Starter Plan, ₹249 6-Month Value Pack), contact view unlock credits, and electronic marriage biodatas are digital services fulfilled electronically in real-time. Once online payment is deducted and premium membership is activated for an account and used by the user, NO REFUND OR CANCELLATION will be entertained under any circumstances.
Physical Goods Cancellations (If applicable): Cancellations for physical merchandise will only be considered if the request is made within 7 days of placing the order and prior to dispatch or shipment processing.
Perishable Items: Dangi Vivah does not accept cancellation requests for perishable items like flowers, eatables, etc.
Damaged or Defective Items: In case of receipt of damaged or defective items, please report to our customer service team within 7 days of receipt of products for review.
Refund Processing Timeline for Approved Exceptions: In case of any legitimate refund approved by Dangi Vivah (such as verified duplicate debits or payment deductions where service was not activated), it will take 2 business days for the refund to be processed by us (and 3 to 5 business days for banking aggregators to reflect the credit back to your original payment source).

1. Overview & Applicability

This Cancellation & Refund Policy governs all payments, digital service purchases, and premium membership subscriptions made on dangivivah.com ("Website", "Platform"), operated by Dangi Vivah, registered under the Ministry of MSME, Government of India ("Company", "we", "us", "our").

By purchasing our premium membership (such as our ₹49 Starter Plan or ₹249 6-Month Value Pack) or utilizing premium features, you agree to the terms outlined in this policy, our Terms and Conditions, and our Return Policy. This policy is framed in compliance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and Reserve Bank of India (RBI) payment guidelines.

2. Membership Cancellation & Deactivation

User-Initiated Cancellation / Deactivation: You may choose to stop using the service, hide your profile, or delete your account at any time via your profile settings or by contacting info.dangivivah@gmail.com.
No Partial or Pro-Rata Refunds on Cancellation: Deactivating an account or discontinuing platform use prior to plan expiration does not warrant any full, partial, or pro-rata refund of fees already paid.
Non-Auto-Renewing Plans: All Dangi Vivah premium plans are strictly one-time payments and do NOT automatically renew or recurringly debit your bank account or card.
Access Validity: If you keep your account open, your active benefits will remain fully accessible until the expiration date of your billing period (30 days for Starter Plan, 180 days for 6-Month Value Pack from activation).

3. Strict No-Refund Policy Once Activated & Used

Core Policy on Digital Subscriptions:

Once online money is deducted, the premium membership is activated on your account, and you have accessed or used any paid feature (including unlocking contact numbers, sending contact requests, chatting, priority profile browsing, or downloading premium biodata templates), NO REFUND OF ANY MONEY WILL BE ISSUED UNDER ANY CIRCUMSTANCES.

Under the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, electronic matchmaking access and contact unlocks are non-tangible, irreversible digital services. Because digital contact views and matchmaking privileges cannot be "returned" once accessed, consumption of the service extinguishes any claim for a refund.

Limited Exceptions Eligible for Resolution / Refund:

Duplicate / Double Billing

If your bank account, card, or UPI wallet was charged more than once for the same transaction due to a network or payment gateway glitch, we will verify the double debit and process an immediate 100% refund of the duplicate amount.

Payment Deducted Without Activation

If funds were successfully debited from your account, but a technical failure or gateway error prevented your premium membership from activating within 24 hours, you are entitled to immediate manual activation or a full 100% refund upon verification.

4. Explicit Non-Refundable Scenarios

To avoid any ambiguity, refunds will STRICTLY NOT be granted in any of the following circumstances:

✕Membership Activated and Used: Any account where payment succeeded, premium status was activated, and at least one contact number was viewed, one contact request or chat was initiated, or premium biodata was generated.
✕Lack of Suitable Matches or Unfavorable Responses: Dangi Vivah is an online community platform designed to facilitate discovery. We do not guarantee marriage, mutual interest, horoscope compatibility, or responses from other users. A lack of desired responses does not constitute a service defect.
✕Change of Mind or Match Found Elsewhere: Finding a match through other sources, deciding to postpone marriage, or simply changing your mind after payment activation does not entitle you to a refund.
✕Accidental Upgrades Claimed After Feature Access: Claims of accidental purchase or unauthorized child access submitted after features or contact credits have been consumed will be rejected.
✕Account Suspension / Terms Violation: Accounts terminated or suspended due to fake profiles, abusive behavior, harassment, dowry solicitation, fraud, or breach of our Terms and Conditions are strictly ineligible for any refund.

5. Failed Transactions & Bank Reversals

If money was debited from your bank account or UPI wallet, but your transaction showed an error, failed at the checkout screen, or was not confirmed by the gateway:

Automatic Bank Reversal (No Action Needed)

Authorized payment aggregators (Razorpay, UPI switch, and partner banks) automatically identify failed transaction sessions and initiate an auto-reversal directly back to your source account within 3 to 5 business days in compliance with Reserve Bank of India (RBI) Turnaround Time (TAT) regulations.

Manual Assistance & Verification

If the deducted amount is not auto-credited back to your account within 5 business days, please email your transaction proof (Bank UTR number, Razorpay Payment ID, or UPI Reference ID) to info.dangivivah@gmail.com. Our billing team will verify with the gateway and ensure immediate resolution.

6. Reporting Duplicate Debits or Payment Discrepancies

If you experienced an accidental duplicate debit or payment deduction without activation, follow these steps:

Send an email to info.dangivivah@gmail.com with the subject line: "Payment Dispute - [Registered Phone/Email]".
Provide your Razorpay Payment ID, Order ID, or Bank UTR/UPI Reference Number from your payment SMS or banking statement.
Specify the nature of the issue (e.g., duplicate charge or deduction without membership activation).

Dispute Resolution SLA & Mode of Refund

Acknowledgment SLA: All billing dispute tickets are acknowledged and examined within 24 to 48 hours.
Refund Processing Timeline: In case of any legitimate refund approved by Dangi Vivah (such as verified duplicate debits), it will take 2 business days for the refund to be initiated by our team (and 3 to 5 business days for bank settlement).
Source Payment Reversal: As mandated by RBI guidelines and anti-money laundering (AML) laws, approved refunds can only be remitted back to the original source bank/card/UPI account from which payment originated.

7. Grievance & Billing Support Contact

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, our designated Grievance & Billing Officer contact details are provided below:

Grievance & Billing Officer

Shubham Kumar

Support Email

info.dangivivah@gmail.com

Support Phone / WhatsApp

+91 9031735171

Operational Office & Entity:

Dangi Vivah

Ranchi, Jharkhand, India

Registered with Ministry of MSME, Govt. of India (Udyam Registration)

We pledge to address all legitimate billing and payment grievances in compliance with the Consumer Protection (E-Commerce) Rules, 2020 within 15 working days. Support hours: Monday – Friday (9:00 – 18:00 IST).

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1. Overview & Applicability