Legal & Billing

Cancellation & Refund Policy

We strive to maintain complete transparency in our services and billing. Read our policy regarding cancellations, refunds, and failed payment resolutions.

Last Updated: March 4, 2025 · Effective: March 4, 2025

₹49/year Premium Plan7-Day Refund Guarantee100% Duplicate Charge Refund5-7 Business Days Processing

1. Overview & Applicability

This Cancellation & Refund Policy governs all payments, digital service purchases, and premium membership subscriptions made on dangivivah.com ("Website", "Platform"), operated by Dangi Vivah, a registered Sole Proprietorship enterprise owned and operated by Renu Devi under the Ministry of MSME, Government of India ("Company", "we", "us", "our").

By purchasing our premium membership (such as our ₹49/year Annual Premium Access plan) or downloading premium biodata templates, you agree to the terms outlined in this policy and our Shipping & Delivery Policy. This policy is framed in compliance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and Reserve Bank of India (RBI) payment guidelines.

2. Membership Cancellation

User-Initiated Cancellation: You may cancel your account or premium subscription at any time by navigating to your profile settings or by emailing info.dangivivah@gmail.com.
Non-Auto-Renewing Plans: All Dangi Vivah premium plans (including our standard ₹49/year plan) are one-time payments and do NOT automatically renew or recurringly debit your bank account without your permission.
Service Access Upon Cancellation: If you cancel your membership after payment, your active benefits will remain available until the expiration date of your billing period (365 days from activation), after which the account will revert to the free plan.

3. Refund Eligibility & Conditions

We provide full or partial refunds under the following specific circumstances:

7-Day Satisfaction Guarantee

If you purchase a premium plan and are unsatisfied or made an accidental upgrade, you may request a 100% refund within 7 days of payment, provided you have not accessed more than 2 contact details.

Duplicate / Double Billing

If your account or card was charged twice for the same transaction due to a technical glitch, we will process an immediate 100% refund for the duplicate transaction.

Service Non-Delivery

If payment was successfully deducted from your bank but your account premium status was not activated within 24 hours due to technical failure, a full refund or immediate activation will be granted upon verification.

System Malfunction

If platform service interruptions or verified software bugs prevent you from utilizing premium features for more than 7 consecutive days, a pro-rata refund will be issued.

4. Non-Refundable Scenarios

Refunds will NOT be granted in the following cases:

✕Requests Made After 7 Days: Refund requests submitted after 7 days from the transaction date are not eligible for a refund.
✕Extensive Feature Usage: Accounts that have viewed, downloaded, or contacted multiple member profiles or created multiple premium biodata PDFs using the paid features are ineligible.
✕Terms Violation & Account Suspension: If an account is suspended or terminated due to fake profiles, misconduct, harassment, or violation of our Terms of Service, no refund will be provided.
✕Lack of Suitable Matches: Dangi Vivah is a matchmaking facilitator. We do not guarantee marriage outcomes or a specific number of responses, and refunds will not be issued based on personal matching outcome dissatisfaction after usage.

5. Failed Transactions & Bank Reversals

If money was debited from your bank account/UPI wallet but your order failed or showed an error during checkout:

Automatic Bank Reversal (No Action Needed)

Authorized payment gateways (PhonePe / UPI / Banking partners) automatically detect incomplete orders and initiate an auto-reversal to your original payment account within 3 to 5 working days as per RBI payment guidelines.

Manual Assistance

If the amount is not credited back within 5 working days, please send your payment proof (Transaction ID / Bank UTR / Payment Reference number) to info.dangivivah@gmail.com, and our support team will manually verify with our payment partner and credit your account or activate your membership.

6. How to Request a Refund

To request a refund, follow these simple steps:

Send an email to info.dangivivah@gmail.com with the subject line: "Refund Request - [Your Registered Phone/Email]".
Include your Order ID, Transaction ID, or UPI Reference/UTR Number (found in your transaction receipt or SMS/email confirmation).
Briefly mention the reason for your refund request.

Processing Timeline & Mode of Refund

Review SLA: We acknowledge and review all refund requests within 24 to 48 hours.
Credit Timeline: Approved refunds are processed back to your original payment source (UPI, Debit/Credit Card, Netbanking) within 5 to 7 business days.
Original Payment Channel: As per RBI compliance, approved refunds cannot be credited to a different bank account or third party.

7. Grievance & Billing Support Contact

For any questions, refund claims, or payment-related disputes, please reach out directly to our designated Grievance & Billing Support Officer:

Grievance & Billing Officer

Shubham Kumar

Support Email

info.dangivivah@gmail.com

Support Phone / WhatsApp

+91 9031735171

Operational & Registered Office:

Dangi Vivah (Proprietorship: Renu Devi)

Ranchi, Jharkhand – 835217, India

Registered with Ministry of MSME, Govt. of India (Udyam Registration)

We pledge to resolve all legitimate billing grievances in compliance with the Consumer Protection (E-Commerce) Rules, 2020 within 15 working days.

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1. Overview & Applicability